WONE Privacy Policy

This Privacy Policy applies to Wone Pte. Ltd. (UEN: 202623216D), operating as WONE, Wone, and Wone Pte Ltd. In this policy, "WONE", "we", "us", and "our" refer to Wone Pte. Ltd.

We provide renovation, contractor, interior works, carpentry, masonry, electrical, plumbing, finishing, project coordination, after-sales, and related services in Singapore.

This policy explains how we collect, use, disclose, store, protect, and retain personal data in connection with our website, advertisements, enquiry channels, project work, customer dashboard, and related services.

This policy is intended to be a comprehensive business privacy policy for WONE. It does not reduce any non-excludable rights or obligations under Singapore law.

We may collect personal data such as your name, email address, phone number, address, project address, billing details, appointment details, project requirements, renovation preferences, property type, floor plans, photos, videos, drawings, documents, messages, call records, contract or quotation details, payment and invoice information, feedback, warranty or defect information, dashboard login details, and any other information you provide to us or that is reasonably necessary for a renovation enquiry or project.

When you use our website or interact with our ads, we may collect technical and usage data such as IP address, device and browser information, page views, referral source, approximate location, ad identifiers, cookie identifiers, form activity, and analytics information.

If you communicate with us through WhatsApp, phone, email, social media, lead forms, web forms, advertising platforms, or third-party platforms, we may receive the details you provide through those channels.

We collect personal data when you submit an enquiry, request a quotation, book a site visit, sign or negotiate a contract, use the customer dashboard, upload or send documents, contact our staff or project managers, interact with advertisements, respond to marketing, make payment, give feedback, or otherwise deal with us.

We may also collect personal data from authorised representatives, family members, tenants, landlords, building management, managing agents, suppliers, subcontractors, payment providers, analytics providers, advertising platforms, public sources, and other parties involved in your renovation project where permitted by law.

We may collect, use, and disclose personal data to respond to enquiries, assess project feasibility, arrange calls or site visits, prepare quotations, contracts, invoices, and project documents, verify identity and contact details, manage customer accounts, provide dashboard access, coordinate renovation works, deliver materials and services, arrange subcontractors or suppliers, process payments, provide updates, handle defects or after-sales support, maintain business records, improve our services, secure our systems, resolve disputes, enforce agreements, comply with law, and protect our rights, property, staff, customers, and business.

We may also use personal data for marketing, retargeting, promotions, customer relationship management, analytics, service improvement, and advertising, where permitted by law or with your consent where required.

We will not knowingly collect, use, or disclose personal data for purposes that a reasonable person would consider inappropriate in the circumstances.

By giving us personal data, submitting a form, communicating with us, using our dashboard, engaging our services, or continuing to deal with us after this policy is made available, you consent to our collection, use, and disclosure of personal data for the purposes described in this policy and any related purposes notified to you.

You may withdraw consent by contacting us. Withdrawal may affect our ability to respond to you, provide quotations, continue project work, maintain dashboard access, process payments, provide after-sales support, or comply with contractual and legal obligations.

You should ensure that personal data you give us is accurate, complete, and current. If you provide personal data about another person, you confirm that you have authority or consent to do so.

We may disclose personal data to our directors, employees, project managers, administrators, subcontractors, suppliers, delivery providers, installers, consultants, professional advisers, insurers, banks, payment providers, IT vendors, website providers, email providers, cloud hosting providers, Supabase, file storage providers, analytics providers, advertising platforms, building management, managing agents, landlords, tenants, authorities, regulators, dispute-resolution bodies, and any party reasonably required for the purposes in this policy.

Third-party service providers may process or store data on our behalf. We require them to handle personal data reasonably and in line with applicable law where relevant, but their services may also be subject to their own terms, privacy policies, systems, security practices, outages, and incidents.

We do not sell your personal data as a standalone product.

The WONE customer dashboard is provided as a project tracking and communication aid. Dashboard content may include project information, dates, status, phases, photos, attachments, notes, manager details, and other project-related data stored using Supabase and other service providers.

Dashboard information is provided for convenience and may be incomplete, delayed, outdated, incorrectly entered, or subject to later correction. It is not a substitute for your signed contract, written quotation, approved variation orders, invoices, receipts, statutory requirements, or direct written confirmation from your assigned WONE project manager.

If dashboard information appears wrong, incomplete, or inconsistent, you must contact the project manager assigned to your project. The assigned project manager or authorised WONE management has the final say on project status, scope, pricing, timelines, handover, defects, variations, and operational instructions, unless a signed contract or applicable law states otherwise.

To the fullest extent permitted by Singapore law, WONE excludes liability for losses arising from reliance on dashboard information, dashboard unavailability, third-party hosting failures, third-party security incidents, data entry errors, delays, omissions, or misinformation, except where liability cannot legally be excluded.

Any agreement, contract, quotation, pricing table, project sum, scope item, duration, timeline, material description, or example shown on this website, including the home page contract clarity section, is for illustration only.

Examples on the website are not offers, quotations, binding promises, guarantees, or representations that WONE will provide the same price, scope, materials, timeline, labour, discount, or terms for your project.

Actual pricing and scope depend on site conditions, measurements, access, property rules, materials, design choices, manpower, subcontractor availability, authority or building requirements, urgency, defects discovered, variations, and other project-specific factors. Only WONE's written quotation, signed contract, approved variation, invoice, receipt, or written confirmation from authorised WONE personnel is binding.

We may use cookies, pixels, tags, analytics tools, advertising platforms, and similar technologies to operate the website, understand visitor behaviour, measure campaigns, improve content, detect misuse, and show or measure advertisements.

Advertising platforms may use cookies or identifiers to show, limit, personalise, or measure advertisements. You may adjust your browser settings, device settings, or platform advertising preferences, but some website functions may not work properly if cookies are blocked.

If we send marketing messages to a Singapore telephone number, we will handle such communications in accordance with applicable Do Not Call and marketing rules. You may opt out of marketing by contacting us or using any unsubscribe mechanism we provide.

We take reasonable security steps to protect personal data in our possession or under our control, including administrative, technical, and operational measures appropriate to our business and the nature of the data.

No website, dashboard, email, cloud service, messaging service, or internet transmission is completely secure. You are responsible for keeping dashboard login details confidential and for telling us promptly if you suspect unauthorised access.

To the fullest extent permitted by law, we are not liable for unauthorised access, disclosure, alteration, loss, interruption, or misuse caused by factors outside our reasonable control, including third-party platforms, user negligence, compromised devices, weak passwords, phishing, malware, network attacks, or service-provider incidents.

If we become aware of a suspected data breach affecting personal data in our possession or control, we will assess it and take steps that we consider reasonable and legally required, which may include containment, investigation, remedial action, notification to affected individuals, notification to regulators, and communication with relevant service providers.

Where a breach occurs within a third-party service provider's systems, that provider may be responsible for investigating and remediating its own systems. WONE will cooperate where reasonably required and legally applicable, but we do not accept liability for third-party systems or incidents beyond what Singapore law requires.

We retain personal data for as long as reasonably necessary for the purposes collected, business operations, project records, accounting, tax, warranty, defect management, legal, regulatory, insurance, dispute-resolution, security, and audit purposes.

We may retain copies in backups, archives, email records, logs, cloud systems, and third-party systems for a reasonable period. When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, unless retention is permitted or required by law.

Our service providers, cloud platforms, communication tools, advertising platforms, analytics providers, or support providers may process, host, store, or access personal data outside Singapore.

Where the Singapore Personal Data Protection Act requires safeguards for overseas transfers, we will take steps that we consider reasonable and legally required, which may include contractual safeguards, service-provider due diligence, or relying on lawful transfer mechanisms.

You may contact us to request access to, correction of, or information about personal data that we hold about you. We may need to verify your identity and may charge a reasonable fee where permitted by law.

We may refuse, limit, or defer a request where permitted by law, including where disclosure would reveal another person's data, affect legal rights, compromise security, breach confidentiality, be disproportionate, or conflict with legal or business record obligations.

Requests to delete data may be limited where we need to retain information for contracts, project records, accounting, legal claims, safety, disputes, regulatory obligations, or legitimate business purposes.

Our services are intended for adults who can engage renovation or contractor services. If you are under 18, you should use our website or provide personal data only with consent from a parent or legal guardian.

Our website, dashboard, messages, and advertisements may link to third-party websites or platforms. We are not responsible for their privacy practices, content, security, availability, or terms. You should review their own policies before using them.

To the fullest extent permitted by Singapore law, WONE excludes liability for indirect, incidental, consequential, special, exemplary, punitive, loss-of-profit, loss-of-business, loss-of-opportunity, loss-of-goodwill, loss-of-data, interruption, or reliance losses arising from this website, advertisements, enquiries, dashboard use, example documents, or privacy-related matters.

Nothing in this policy excludes liability that cannot be excluded under applicable law. If any part of this policy is found invalid or unenforceable, the remaining parts continue to apply as far as legally possible.

We may update this Privacy Policy from time to time by posting the updated version on our website. The updated policy applies from the effective date stated on the page or, if no date is stated, from the date it is posted.

This Privacy Policy is governed by Singapore law. Any dispute relating to this policy, the website, dashboard, or our handling of personal data is subject to the courts of Singapore, unless applicable law requires otherwise.

For privacy questions, access or correction requests, consent withdrawal, marketing opt-outs, or dashboard data concerns, contact WONE using the details below.

Email: wonerenovationcontractor@gmail.com

Phone: +65 9362 4380

Address: Ang Mo Kio Ave 5, Singapore